The best, most engaging language is clear, precise and easy to understand. It's not about following strict rules but about avoiding confusion.
It isn't a matter of life and death – well, not usually – but there are some situations where I definitely don't want language ambiguity. More about that later….
Just one of the brilliant things about a shared language is that it brings clarity of meaning. Whenever we communicate, we should at least try to avoid ambiguity and confusion.
A discussion about whether to use ‘may’ or ‘might’ illustrates this point really well.
Keep reading with a 7-day free trial
Subscribe to Better Communication to keep reading this post and get 7 days of free access to the full post archives.